Frequently Asked Questions

Q. Do I need a driving licence?

A. You need a full valid driving licence to take part in the “Drive a police car” and “Outrun the Interceptor” driving experiences. However you don’t need a driving licence to take part in the TPAC passenger experience.

 

Q. Can I use my own car?
A. No, it’s a condition of our public liability insurance that you use our cars.

Q. Where do you operate?

A. Stafford Driving Centre in Seighford, Staffordshire ST18 9PF. Elvington Airfield near York.

Dunsfold  in Surrey.

Q. Can I bring a passenger?

A. Passengers can sit in on the “Drive a police car” and “Outrun the Interceptors”. The cost is £10 per experience for adults or £5 for children under 17. This is payable at the event on the day.

Passengers are not available on the TPAC experience.

Q. Do you have any experiences for children?

A. Anybody over 7 can take part in the TPAC passenger experience. Children under 17 can also sit in as a passenger
– see the previous question.

Q. Are the cars manual or automatic?

A. The Audi A6, BMW 330, BMW 530 and Volvo S90 police cars are automatic. The Volvo C30 bandit car is manual. We can accomodate drivers who only drive automatics by using the Audi as the “bandit” car in the Outrun the Interceptors Experience.

 

Q. I’ve booked but haven’t received a confirmation email.

A. Please check your junk and spam folders. If you can’t find it please email info@policechaseuk.com and we will send it again.

Q. Will I receive a voucher through the post?

A.  e-vouchers are sent out by email. You won’t receive anything through the post unless you choose to pay for a physical voucher when you book.

The Gift voucher packages include a printed personalised voucher and a t-shirt which will be posted out.

Q. I can’t attend. Can I get a refund?
A. All bookings are final and we don’t offer refunds unless you purchased the flexible cancellation policy at the time of purchase.

Q. Can I change my booking date and/or time?
A. Once your voucher has been redeemed against an event, that event date becomes its expiry date. One free administrative change (date or name) can be made outside 30 days of the event. A minimum admin fee of £30 is applicable per person, per change for any change inside 30 days but before 72 hours of the event. £30 must be paid at the time of first notifying Police Chase UK of the change. Police Chase UK does not accept any amendments inside 72 hours of the event.

** Covid-19 rebooking **

We can make one free administrative change (Date only) for customers notifying us that they have Covid-19 at least 24 hours before their booking. The customer must provide evidence that they must isolate. 

Evidence is only accepted from:

NHS England / NHS Scotland / NHS Wales – GIG Cymru

Police Chase UK does not accept any Covid-19 amendments inside 24 hours of the event