Terms & Conditions

We want our customers enjoy their driving experiences so we’ve written our terms and conditions carefully in order to avoid misunderstandings which could detract from your enjoyment. Please make sure you thoroughly read the following terms and conditions.

Our Website:

Experience Descriptions

Details of each experience are described on our website and the information provided is correct at the time of publication, however, the content or format of experiences may change as we continually strive to improve our experiences and act on feedback from our customers. When details change, we will ensure that the website is updated to reflect the changes.

Vouchers are valid for 12 months from the date of purchase (unless a date specific voucher is chosen), so details of experiences may change between the purchasing of a voucher and the redemption of a voucher.

On rare occasions, for safety reasons such as extreme weather conditions or techinical, events are subject to the occasional rescheduling or cancellation and if this happens you will be advised and offered an alternative as near as possible to the original.

See the section on Changes to Events for more information.

Event Prices and Vouchers

Event prices are correct at the time of publication, but may change at any time.

If event specific vouchers are purchased, they will be valid for the event even if the current advertised price has increased since the purchase of the voucher. If the advertised price of an event has decreased since the purchase of a voucher, no refunds will be offered.

If a value specific voucher has been purchased, then this can be redeemed against events based on the advertised price of a event at the date of redemption. If the value of the event or events is more than the voucher value then the difference must be paid at the pint of redemption. If the value of the event or events is less than the voucher value unfortunately the balance can not be refunded. However, if you contact our customer service team we can reissue the unused amount in the form a of a new voucher.

Vouchers are valid for twelve months from the date of purchase. They must be redeemed during this period although the event that they are redeemed against may fall outside of this period. We advise you to make your booking at least 8- 12 weeks before your event to avoid disappointment.

Changes to Events

We reserve the right to make changes to the cars or events, although this will be very rare. Sometimes at short notice, it may be necessary to reschedule the cars/timing and/or location of experience, due to availability, booking numbers, safety, technical problems or other factors beyond our control. We cannot be held liable for any personal costs incurred in any of these circumstances.

Similarly, we reserve the right to withdraw supply of an event without notice due to unavailability of the venue. Once you have booked your date, we will reserve your car, instructor and circuit time. If you then choose to cancel, you will be in breach of contract and we reserve the right to retain all monies paid.

From time to time there may be situations that are out of our control, we cannot pay compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept responsibility for you not being able to attend your event in such circumstances which will usually include, war, terrorist activity, civil unrest, natural or nuclear disaster, bad weather and all similar circumstances, and in all such cases whether, actual or threatened.

You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. We will try to provide an experience, location or suitable alternative wherever possible. In the unlikely event that an alternative cannot or is not offered, a full refund will be available at our discretion.

If alternatives have been offered and dates are available, no refunds will be offered.

Refunds and Cancellations

We are happy to make refunds on un booked experiences within 60 days of purchase. After 60 days no refund will be available for any voucher. A replacement named driver can be submitted but a £15.00 administration charge will be applicable.

Insurance and Indemnities

All our experiences involve some element of risk and danger and every customer is covered by our standard public liability insurance. You may wish to take out additional cover over and above that which is provided. Accordingly, you are advised to consider insurance cover for personal accident, loss of limb and even death or indemnity cover for damage caused to any vehicles on your event before embarking on your experience. Emergency Vehicle Hire Limited is not responsible for any risks not specifically covered by its own insurance and on arrival at your venue you will be asked to sign a driver’s indemnity. Without signing this indemnity, you will not be able to take part.

We do not charge extra for Collision Damage Waiver and this is included in the price of the experience. However, as described in the driver’s indemnity, the damage waiver is void if the driver is found to be driving negligently or dangerously or contrary to the instructions of our staff. Drivers will also be required to confirm that they are not suffering from any illness or disability whether permanent or temporary which will affect their control of the vehicles being driven or instruction being taken.

Please note; we have a no spin rule. If you spin or damage a vehicle, your experience will be terminated, and all further drives forfeited.

Flexible Cancellation Cover

From time to time we may offer a Flexible Cancellation cover which can only be purchased when booking your experience.

This covers any changes you wish to make to your booking up to 7 days before your event.

Within the 7-day period before your experience the flexible cancellation cover will only be eligible for direct consequence of one or more of the circumstances set out below: –

1. Death within the immediate family

2. Breakdown on route to an event

3. Serious illness of the participant or immediate family

Relevant official documentation must be provided i.e. death certificate, doctors note and official recovery documentation.

Once purchased this policy is non-refundable and only covers the participant taking part in the event.

If you do not take the Flexible Cancellation Cover option and you need to change a booking, there will be no changes, cancellations, rebooks or exchanges made without a administration charge of £25.00. There can be no changes to any bookings made within 7 days of your event.

Postage

All vouchers are emailed to the purchaser but can be posted by Royal Mail 2nd class on request. This delivery is to the UK mainland only and there is an extra charge of £4. Please allow 7 days for delivery during peak postal times. In all delivery cases, we cannot be held responsible for failure or delay of delivery as we use the Royal Mail postal service and can only assume that they will fulfil their agreement as stated in their documentation. Please note there will be no dispatch or delivery on UK bank holidays and weekends.

On your Day- Arrival

Please arrive in good time for registration. We ask that you arrive at least 60 minutes before your scheduled start time so that you can receive relevant information before taking part in your event. We cannot permit anyone to participate in an experience without attending/receiving a driver briefing, this can be as a group or with your instructor behind the wheel, this will vary depending on which event you are doing. All customers must allow plenty of time for their journey. If they are late (arriving after their agreed arrival time stated in their letter) they will not be able to take part in their experience. Directions to the event are sent out as assistance only and customers are asked to plan their journeys carefully. We are not responsible for customers getting to the venue.

Driving licences

You must be in possession of a full driving licence which allows you to drive a car on UK roads and you must have sufficient knowledge of English to understand the safety briefing and instructor directions.

Please remember to bring your confirmation email and photocard driving licence. Should you forget to bring your licence you may be charged an administration fee of up to £15 for us to contact the DVLA to confirm that you do hold a Full and current licence, please note that the DVLA closes at 2 pm on a Saturday and is not open on a Sunday, we cannot guarantee that the DVLA will be operational when we call and will not accept responsibility for any DVLA licence check unavailability.

Session lengths and availability

Session lengths are approximate, they vary from venue to venue and are given as an indication of the time you may spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there will be waiting times involved. We provide timed itineraries as a guide only and the running order of an event may change without notice.

Restrictions

Adult participants shorter than 148 cm (4ft 10 ins) or taller than 195cm (approx 6ft 4 ins) and /or weighing more than 20 stone may have difficulty being accommodated. Children taking part in junior courses must be between the ages of 11 to 17 years and be a minimum of 148 cm (4ft 10ins) tall. Children must be accompanied by a parent or guardian who must remain at the venue during the child’s period of activity. It is for the buyer to ensure both at the time of purchase and on the experience date that the participant can undertake the experience. No refund will be given. Once booked you may be liable for charges if you have to cancel because the minimum requirements are not met. We hold a non-smoking rule whilst in vehicles or in any building. Alcohol is strictly forbidden from all our events. Anyone who we suspect to be under the influence of alcohol or drugs will be excluded from all activities and entitled to no refund or rebooking (this relates actions and or smell deemed to be alcohol and or drug related). Any participant who lacks understanding of the English Language will not be able to take part. If you have any medical condition or disability which will affect your ability to undertake the experience, or instruction to be taken, this must be disclosed on the booking form where indicated. If you are in any doubt then please consult your doctor. To ensure the validity of any insurance cover we may in some instances ask clients over a certain age to produce a medical certificate. Please note: Apart from Guide Dogs no pets are allowed at any venue including the car parks

Spectators

We welcome spectators at all of our events, children under the age of 12 are permitted (but) must be supervised at all times whilst on the site by an accompanying adult. Please note it may be possible for spectators to participate in other activities subject to availability on the day for payment of the appropriate fee.

Problems or Queries

If you have a problem or complaint on the day please bring it to the attention of the host or event manager/organiser at the venue as soon as possible so they have a chance to put matters right. No refunds will be given on the day. If there is a problem that cannot be resolved on the day, you will be advised about what further action to take.

Our Event Personnel are here to help you enjoy your experience – They will always try to be as polite & helpful as possible in all situations.

We have a Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.

Drivers & accompanying family/friends who are abusive or threatening towards our Personnel or Customers, risk being removed from the event resulting in their experience being terminated with no refund or rebooking offered.

Pictures

The pictures used in all promotional material are to illustrate experiences and are used as an indication only, particularly those that take place at more than one location. The pictures used, description of experiences, duration and availability on the website are intended to be a guide only and do not form part of any contract with them, since the equipment used, the settings in which they take place as well as the supplier/venue may vary from time to time and are subject to change without notice to us the supplier. We reserve the right to make amendments and changes to their experiences without notice and will not be liable for doing so.

The text, illustrations and pictures used in all of our promotional collateral are protected by copyright and must not be copied in whole or in part without the express permission of Emergency Vehice Hire Ltd.

GDPR and Data Protection Act 1998

Emergency Vehicle Hire Limited complies with all of the principles of the Data Protection Act 1998 and the requirements of The General Data Protection Regulations. Those principles require that data is – Fairly and lawfully processed for limited purposes, Adequate, relevant and not excessive, Accurate, Not kept longer than necessary, Processed in accordance with the data subject’s rights, Secure and Not transferred ouside of the EU without adequate protection.

All details supplied by clients or recipients of gifts remain confidential to the company. Under no circumstances will any information be supplied to third parties without our clients and or recipients specific authorities in writing, except where there is an emergency involving the statutory authorities.

All above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser.

The above terms and conditions are to be interpreted in accordance with the Laws of England and Wales and the statutory rights afforded thereunder and subject to thereto shall form the basis of the contract between the company and its corporate or individual client.

© Emergency Vehicle Hire Limited 2020
57 Brantwood Avenue, Blackburn, Lancashire BB1 3LY
Enquiries: info@policechaseuk.com